FAQs

1) How do I get on the wait list?

Wait list

The Wait List is best for families who have back up child care available (family, friends or sitters in town) if their hoped for start date is not available and can start a few weeks to several months later than their initial need.  This is especially true in our baby room since we must remain flexible for babies that are born early or late, changing their start date.

To be placed on the Wait List for a spot the following is required:

  1. Completion of the Wait List/Future Enrollment Form available on our website and…
  2. Payment of a $50 non-refundable Wait List Fee

Placement in the classroom from the wait list occurs when a vacancy matching your needs opens up within 30 days of your desired start date.  We will keep track of changes to our current schedules and will contact you via email and phone to offer you the opening and an exact start date.  

Please be aware that our priorities in offering a position considers several factors, including:   Families purchasing the greatest number of days or hours per week, current CK families needing a schedule change, children of employees of Cultured Kids, seniority of Deposits received, etc. 

Information about what happens when a position opens up can be found in the the Parent Handbook on page 6.

 

2) Can I come observe a classroom for a few hours?

All visiting may be done on an appointment basis.  You may make an appointment by calling 608-833-5437 or emailing us at contact@culturedkids.com.

 

3) Will you take state, county, city, or University child care assistance payments?

We participate in the Child Care Tuition Assistance Program a.k.a. CCTAP on UW’s Campus. 

Our identification numbers for this program are as follows:

  1. Dept. of Children & Families State License #1015015
  2. CCTAP vendor #588314

4) Are you a PTA safe, Nut “Safe”,  Nut Free, or Egg “Safe” or Egg Free?

Not at this time. 

 

5)  When can I take a tour? 

We do tours Monday – Friday between 7am-6pm.  Please call or email to schedule a tour.

 

6) Do you offer any child care before 7 or after 6?

Our licensed hours for child care are between 7am-6pm at both the Vilas and West side locations.  We are not licensed to care for children before or after these times.

 

7) Does the child have to have a set weekly and daily schedule?  

Yes.  An occasional earlier or later hour is fine, but a regular schedule is necessary for the sanity of our Scheduler and also for the kids to be able to have a routine and see friends regularly.  Children thrive on predictable routines as they help them feel secure.

 

8) Do children do so well with a twice or three times per week schedule? 

Kids can do just fine with only 2 or 3 days, depending on their personality.

Some kids are very open to learning a new language, other usually very verbal kids, can sometimes be resistant to it because there is so much they want to express and share, immediately, but can’t in Spanish.  They may not have the same natural patience as others to grow through the process of trying out new words and phrases.

That being said, when you are in a room where the teachers speak only Spanish all day, a child is going to learn a lot of new things very quickly, naturally.

 

9) What are your hours of operation?

Hours of Operation:     7:00 a.m. to 6:00 p.m.

 

10) Are you closed for any teacher work days?

Yes.  Cultured Kids will close for the last 2 days of the work week before public school officially starts for Teacher Work Days.  This will be the Thursday and Friday before Labor Day, which date changes yearly.

 

11) Can I pay online?

Yes.  We are a member of the QuickBooks Payment System.  Through the QuickBooks Payment System, electronic payments are free. All invoices are emailed every 2 weeks. Invoices are handled online via Intuit account. Instructions on how to set up payment are sent to every new customer as well. 

 

12)  Are you closed for holidays? 

Standard service will not be provided on: New Year’s Day, Memorial Day, July 4th, Thursday & Friday before Labor Day (Teacher Work Days), Labor Day, Thanksgiving, Day After Thanksgiving (aka Black Friday), and Christmas Day.

If a holiday falls on a Saturday, we will be closed the previous Friday. If a holiday falls on a Sunday, we will be closed the Monday following. We will be open Christmas Eve and New Year’s Eve when the holiday falls during the work week.

 

13) Do you provide breakfast and/or lunch?

Not at this time. Each child brings his or her own breakfast and/or lunch with a cold pack inside the lunchbox and a sturdy water bottle/sippy cup for the day.  We provide healthy snacks morning and afternoon including organic milk.

 

14) Do you have an enrollment fee?

Yes.  Our enrollment fee is $50 per child. This is a one time fee unless a family would like to un-enroll for the summer and will need to re-enroll for the Fall.

 

15) Do you charge if my child is absent for vacation, holidays, or illness?

Our tuition is billed every two weeks in advance of child care.  To guarantee a steady job for our teaching staff our tuition stays the same even when a child misses school for illness, vacation, holidays, or visiting relatives.  This is in consideration of our staff that are still here to serve our children every day.

 

16) Do families earn any vacation credit for attending all year? 

Yes.

1 week of credit is earned after 12 months of consecutive attendance

2 weeks are earned after 30 months of consecutive attendance.

New siblings receive the same amount as the first child.  Families go on vacation and still retain their spots without paying while they are gone.

*Taking a break for summer or a month off around Christmas/New Year’s starts the clock over again.

*The child must not be on the premises during a vacation week.  They must actually be out for that time. 

 

17) Can my child’s summer schedule change temporarily?

Yes. In March, our families will indicate if their summer schedule will stay the same, require a change in the number of days, or when they will be out for a few weeks or days. Tuition for families remains the same unless earned vacation credit is used or their child is un-enrolled for the entirety of the summer. Un-enrollment for the summer will place a family back on the wait list for the Fall.

 

18) Will my child still understand me when I talk to them?

Absolutely! 🙂

Children are incredibly adaptable and will be able to retain and expand their English and Spanish simultaneously. 

Benefits of Being Bilingual

http://www.cal.org/earlylang/benefits/benefits_of_being_bilingual.html

 

19) How will my child retain their Spanish after they have moved on to Kindergarten or 1st grade?

Our hope is that your child will continue to learn and use their Spanish during our After school or Summer Camp opportunities or in a Bilingual or Dual Language Immersion programs around Madison.
Otherwise, without regular exposure to Spanish, the language will be lost for a time, until they begin classes and are regularly using it again.

 

 20) When will my child speak or learn English?

 Your child will continue to expand their English vocabulary from peers and home every day. Because English is the first language for most of our CKers, the kids will regularly use this language with each other until they learn new phrases to share in Spanish. This is our teacher’s responsibility. With their teachers, the children are required and guided to use new Spanish vocabulary until it becomes natural and easier. This happens faster, the younger and more frequent they attend. Children will continue to absorb most of their English from everyday exposure to it at the store, church, library, and playgroups, but mostly from home. Our staff will only speak Spanish to your child unless there is a special emergency requiring English. When your child doesn’t understand something their teacher will rephrase, use visual aids, and/or show the child what they mean, all the while speaking to them in Spanish or any other target languages we are supporting at the time. 

21) Do you accept Flex Spending Account money or cards? 

We are happy to fill out a reimbursement form for your Flex Spending Account, but we do not accept debit or credit cards, regardless of the type of funds it connects to.  We only accept an ACH payment from your checking account that is initiated via an email we send you.  You then (1 time only) create a quick account with Intuit (parent corp of QuickBooks) and then future payments become a 2 click affair. Many of our parents use a Flex Spending Account, they just have us fill out a voucher on a monthly or quarterly or annual basis to get reimbursed from their FSA administrator.  The forms are pretty standard in the FSA industry.  If all our families used cards we would pay over $24,000 annually to card processors, which doesn’t help us or your child.   So, we avoid it.