11) Can I pay online?
Yes. We are a member of the QuickBooks Payment System. Through the QuickBooks Payment System, electronic payments are free. All invoices are emailed every 2 weeks. Customers click on the invoice and then push their payments to us via ACH from their checking. Invoices are handled online via an Intuit Merchant Account. Instructions on how to set up payment are sent to every new customer as well.
12) Are you closed for holidays?
Standard service will not be provided on: New Year’s Day, Memorial Day, July 4th, Thursday & Friday before Labor Day (Teacher Work Days), Labor Day, Thanksgiving, Day After Thanksgiving (aka Black Friday), and Christmas Day.
If a holiday falls on a Saturday, we will be closed the previous Friday. If a holiday falls on a Sunday, we will be closed the Monday following. We will be open Christmas Eve and New Year’s Eve when the holiday falls during the work week.
13) Do you provide breakfast and/or lunch?
VILAS/CENTRAL LOCATION: All meals and snacks are provided within the cost of tuition.
WEST LOCATION: Snacks are provided, Meals ARE NOT. Each child brings his or her own breakfast and/or lunch with a cold pack inside the lunchbox and a sturdy water bottle/sippy cup for the day. We provide healthy snacks morning and afternoon including organic milk.
14) Do you have an enrollment fee?
Yes. Our enrollment fee is $75 per child. This is a one time fee unless a family would like to un-enroll for the summer and will need to re-enroll for the Fall.
15) Do you charge if my child is absent for vacation, holidays, or illness?
Yes we do. Our tuition is billed every two weeks in advance of child care. To guarantee a steady job for our teaching staff our tuition stays the same even when a child misses school for illness, vacation, holidays, or visiting relatives. It is probably more accurate to think of your child care payments as a subscription to a reliable service that is paid at an average flat rate and not as an hour for hour or day to day specific fee.
16) Do families earn any vacation credit for attending all year?
1 week of credit is earned after 12 months of consecutive attendance
2 weeks are earned after 30 months of consecutive attendance.
New siblings receive the same amount of vacation as the first child. Families go on vacation and still retain their spots without paying while they are gone.
*Taking a break for summer or a month off around Christmas/New Year’s starts the clock over again.
*The child must not be on the premises during a vacation week. They must actually be absent for that time.
17) Can my child’s summer schedule change temporarily?
Yes. In March, our families will indicate if their summer schedule will stay the same, require a change in the number of days, or when they will be out for a few weeks or days. Tuition for families remains the same unless earned vacation credit is used or their child is un-enrolled for the entirety of the summer. Un-enrollment for the summer will place a family back on the wait list for the Fall.
18) Will my child still understand me when I talk to them?
Children are incredibly adaptable and will be able to retain and expand their English and Spanish simultaneously.
Benefits of Being Bilingual
19) How will my child retain their Spanish after they have moved on to Kindergarten or 1st grade?
Our hope is that your child will continue to learn and use their Spanish during our After school or Summer Camp opportunities or in a Bilingual or Dual Language Immersion programs around Madison.
Otherwise, without regular exposure to Spanish, the language will be lost for a time, until they begin classes and are regularly using it again.
20) When will my child speak or learn English?
Your child will continue to expand their English vocabulary from peers and home every day. Because English is the first language for most of our CKers, the kids will regularly use this language with each other until they learn new phrases to share in Spanish. This is our teacher’s responsibility. With their teachers, the children are required and guided to use new Spanish vocabulary until it becomes natural and easier. This happens faster, the younger and more frequently they attend. Children will continue to absorb most of their English from everyday exposure to it at the store, church, library, and playgroups, but mostly from home. Our staff will only speak Spanish to your child unless there is a special emergency requiring English. When your child doesn’t understand something their teacher will rephrase, use visual aids, and/or show the child what they mean, all the while speaking to them in Spanish or any other target languages we are supporting at the time.
21) Do you accept Flex Spending Account money or cards?
We are happy to fill out a reimbursement form for your Flex Spending Account, but we do not accept debit or credit cards, regardless of the type of funds it connects to. We only accept an ACH payment from your checking account that is initiated via an email we send you. You then (1 time only) create a quick account with Intuit (parent corp of QuickBooks) and then future payments become a 2 click affair. Many of our parents use a Flex Spending Account, they just have us fill out a voucher on a monthly or quarterly or annual basis to get reimbursed from their FSA administrator. The forms are pretty standard in the FSA industry. If all our families used cards we would pay over $24,000 annually to card processors, which doesn’t help us or your child. So, we avoid it.